When Payzip sends invoices, reminders or receipts on your behalf, it's always watching to make sure these get delivered to your members. Occasionally, an email can't be delivered because the email address no longer exists. This might be, for example, because your member (or the person paying for them) uses a free email address that came with their phone, satellite TV or cable package, and they've just switched providers.

When a Payzip email can't be delivered, you'll get an alert on your Payzip dashboard in the "Invalid emails" section, like this:

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The red exclamation mark will also show throughout the system, to warn you that the email address for this member is invalid.

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It's pretty hard to miss! But what if you're not in Payzip when this happens? Don't worry, we send an email to warn you as well:

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In order to fix the problem, contact the member or payer to find out what the email address should be. You can then click "Edit email" on the dashboard or edit the member in the "Members" section. When you enter a new email address for them, if they have any unpaid invoices, Payzip will offer to resend those to the new address for you:

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And you're done!

If the email address is associated with more than one member, Payzip will ask if you want to update those other members too. If you do, you'll then be able to resend emails to all members who were updated.

Any further questions? Something not clear? Hit "Ask a question" above and we'll get right back to you.